HQ-Audio's return / return policy allows customers to return one / several products in the order, and may choose to receive a refund or return the replacement product. However, we have a few simple requirements for making a return / exchange for you.
You may request to change / return the product in your order for any reason in the list below:
Not as expected / Not satisfied: The product does not meet your expectations
Breakage: Product breakage / scratch / deformation during transportation
Technical error: The product does not function as described in the manufacturer's specifications
The wrong product: The wrong product you have placed (wrong size, wrong color, ...)
Lack of products / accessories: Lack of product / lack of accessories as listed outside the packaging
Not fit: You get the right size, but not used
False product information: The product is not the same as the description, image, or technical specifications posted on the website (possibly due to a website error, or incorrect product information).
The following are general requirements for the return / exchange of goods:
HQ-Audio will refund to you immediately after the quality inspection / change process is completed. This process may take 3-5 business days.
HQ-Audio will refund you in two forms: receive money right at HQ-Audio and you will receive via bank account.
The refund period may be earlier or later depending on your cardholder's bank.
Thank you and look forward to serving you!
Tel: (+84) 0902578899 – 0978282698 – Email: hqaudiodesign@gmail.com
Address: Room 1116 CT11C Kim Van, Kim Lu, Hoang Mai, Ha Noi, Viet Nam