Guarantee

WARRANTY

I. Warranty Policy:

• The product warranty covers defects and technical issues that arise due to manufacturing faults.

• This applies to products that are not eligible for renewal.

• The warranty period for each device is indicated on the stamp on the warranty card attached to the product.

II. Warranty Conditions:

• The warranty is free of charge for all defects or technical issues caused by the manufacturer.

• The following cases will not be covered:

  • Equipment without a warranty card or handover minutes; warranty card and handover minutes with altered information, patchy, or torn.

  • Equipment lacking warranty stamps from manufacturers, distributors, and HQ-AUDIO. Warranty stamps that are modified, inaccurate, torn, or blurred.

  • Use of incorrect voltage, exceeding the device's capacity, or damage due to fire, explosion, breakage, mismanagement, fracture, perforation, scratches, changes in shape, foul odors, rust, or water damage.

  • Damage caused by natural disasters, animals, insects, or humans.

  • Consumable accessories during use, such as batteries, chargers, remote controls, signal cables, or equipment damage caused by fans resulting in fire.

  • Data, documents, and software stored with the product (including during the warranty period).

  • All software errors.

  • Expiration of the warranty date inscribed on the stamps and equipment handover minutes.

The warranty does not cover shipping and delivery costs.

III. Beyond the Warranty Period:

• For hardware issues: The company will support repairs and replacement parts at preferential prices.

• For application software: The company commits to providing installation support for software applications (not violating copyright laws) for the lifetime of the product.

IV. Inquiries and Complaints about Warranty Issues:

• For all inquiries and complaints regarding warranty issues, please contact us at: +84 902578899.

• Working hours:

  Morning: 8:30 AM to 12:00 PM
  Afternoon: 1:00 PM to 5:30 PM
  (Applies to all days of the year except holidays and Tet.)