I. Warranty Policy:

- Product warranty is to overcome the faults, technical problems occur due to the manufacturer's fault.

- Apply for products that do not qualify for renewal.

- The warranty period for each device is shown on the stamp on the warranty card attached to the product.

II. Warranty conditions:

- Warranty free of all defects or technical problems caused by the manufacturer.

- The following cases will not be covered:

+ The equipment has no warranty card or handover minutes, warranty card and handover minutes have been modified information, patchy, torn.

+ The equipment has no warranty stamps of manufacturers, distributors and the company HQ-AUDIO. Warranty stamp has been modified or inaccurate, torn, blurred ...

+ Using the wrong voltage, over capacity of the device or fire, explosion, breakage, mismanagement, fracture, perforation, scratches, shape changes, equipment smells dirty, rusty, watery. .

+ Damage caused by natural disasters, animals, insects or humans.

+ Accessories consumed during the process of use such as battery, charger, control, cable signal, or equipment caused by the fan causing fire ...

+ The data, documents, documents and software, stored with the product (including during the warranty).

+ All software errors.

+ The warranty expiry date inscribed on stamps and equipment handover minutes.

Warranty does not include shipping and delivery.

III. Beyond the warranty period.

- For the hardware of the product: The company will support, repair replacement parts at preferential prices.

- For application software: The company is committed to support the installation of software applications (no violation of copyright laws) for the product lifelong.

IV. Inquiries, complaints about warranty issues:

- All inquiries, complaints about warranty issues please contact us at: +84 902578899
- Working time:

Morning from 8h30 to 12h00

Afternoon from 13h00 to 17h30 (Applies to all days of the year except holidays, Tet.)

Thong ke

HQ Audio

P1116 Kim Van, Kim Lu, Hoang Mai, Ha Noi, Viet Nam

(+84) 902578899